Kurrens Billing, Credits & Refund Policy
Last Updated: September 28, 2026
This Policy explains how billing, credits, and refunds work for services provided by INFERERA PTE. LTD. (“Kurrens,” “we,” “us,” or “our”). It forms part of our Terms of Service. If you have an Order Form with different billing terms, the Order Form controls.
1. Prepaid Credits
1.1. Most Services are paid for with prepaid credits. You purchase credits in U.S. dollars, and the cost of each API request is deducted from your balance based on the prices in effect when the request is processed.
1.2. The minimum purchase is [[USD 5]] and the maximum single purchase is [[USD 10,000]], unless otherwise shown at checkout.
1.3. Credits are not legal tender, have no cash value except as described in Section 4, are not transferable between accounts, and may be used only for the Services.
1.4. Expiration. Purchased credits expire [[twelve (12) months]] after the date of purchase. We will send a reminder to your account email at least thirty (30) days before a material amount of credits expires.
2. Promotional Credits
We may provide free, bonus, trial, referral, or promotional credits (“Promotional Credits”). Promotional Credits have no cash value, are non-refundable and non-transferable, expire as stated when issued (or, if not stated, under Section 1.4), and may be modified or revoked if obtained in violation of our Acceptable Use Policy. When you use the Services, Promotional Credits are consumed [[before]] purchased credits.
3. Payment Processing and Taxes
3.1. Payments are processed by third-party payment processors, such as Stripe. Your payment and billing information may be processed by these providers for payment processing, top-ups, refunds, fraud prevention, and compliance. See our Privacy Policy.
3.2. Prices exclude taxes unless stated otherwise. Where required by law, we will add applicable taxes, such as Singapore Goods and Services Tax (GST) or other consumption taxes, at checkout. You are responsible for any taxes, duties, or bank charges imposed in your jurisdiction that we do not collect.
3.3. You may enable automatic recharge, which is governed by our Auto Recharge Agreement.
4. Refunds
4.1. Unused purchased credits. You may request a refund of unused purchased credits within [[fourteen (14) days]] after the purchase by contacting support@kurrens.ai from your account email. We refund the unused portion of that purchase to the original payment method, less any non-refundable payment processing fees. After this period, purchased credits are non-refundable except as described below or as required by law.
4.2. Service faults and billing errors. Regardless of the time limit in Section 4.1, we will refund or credit, at our option, (a) duplicate or incorrect charges, and (b) usage charged for requests that failed because of a fault on our side (for example, a 5xx error that returned no billable output). Please contact us within thirty (30) days of the charge.
4.3. Termination by us for convenience or inability to continue service. If we discontinue the Services, or are unable to continue providing the Services to your account because of events beyond our reasonable control (including force majeure, legal or regulatory changes, or government requirements), we will notify you by email where reasonably practicable and refund your remaining unused purchased credits to your original payment method, after deducting actual usage and any non-refundable processing fees, bank charges, taxes, or third-party handling fees, subject to applicable law.
4.4. Termination for breach. If we terminate your account for violating our Terms or Acceptable Use Policy, we will, after verifying your identity, refund unused purchased credits less third-party payment processing fees, except that we may first deduct any damages caused by your breach.
4.5. Account closure by you. If you close your account, you may request a refund of unused purchased credits under Section 4.1 if still within its time limit; otherwise, remaining credits are forfeited unless applicable law requires otherwise.
4.6. Promotional Credits are never refundable. Nothing in this Policy limits refund rights that cannot be waived under applicable law.
5. Chargebacks and Disputes
If you believe a charge is incorrect or unauthorized, contact support@kurrens.ai first so we can resolve it. Please do not initiate a chargeback for a charge you authorized. We may suspend your account while a chargeback or payment dispute is investigated. Nothing in this Section limits your right to dispute a genuinely unauthorized charge with your payment provider.
6. Invoicing (Enterprise)
For customers with an Order Form providing for invoicing, we issue monthly invoices for usage in the previous calendar month. Invoices are due within the period stated in the Order Form (or thirty (30) days if none is stated). Late payments may incur interest at the lesser of [[1% per month]] or the maximum allowed by law, and we may suspend the Services after written notice of non-payment.
7. Price Changes
Current prices are listed at https://kurrens.ai/pricing and in our API model listing. We give at least [[fourteen (14)]] days’ notice of price increases. Price decreases may take effect immediately.
8. Contact
Billing questions: support@kurrens.ai Support hours: Monday–Saturday, 09:00–18:00 Singapore Time (UTC+8).